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Interview with Mariusz Cieply, CEO of Livechat Software
We asked Mariusz Cieply, CEO of LiveChat Software, a few questions about his company and his view of the markets he serves. GETAPP: Can you briefly present your management team? CIEPLY: We are rather a...
View ArticleHelpdesk Applications Review: Zendesk, Mojo Helpdesk and Tender Support
We’ve recommended more than a few helpdesk services over the years and we thought to share some observations. For the unacquainted, helpdesks are online apps devoted to managing an organization’s help...
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Magic Quadrant for IT Service Desk Software
Download PDF ↓ Report Date: November 2010 Author: Gartner Abstract rocess re-engineering, budget reductions and higher integration of IT support in the overall ITSM offerings has encouraged IT...
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Interview of Todd Eccles, COO of ServiceSidekick
4 April 2011 – We asked Todd Eccles, COO of ServiceSidekick, a few questions about his company and his view of the markets they serve. Todd Eccles CEOView website › GETAPP.COM: Who are you and what...
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Product Management Software Review: Listening to your customer through...
All of us like good deals. Isn’t it great when you get more for less? Or, when you can do several things with the same product. So far, I have been reviewing products that enable you to perform a...
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Freshdesk Takes Customer Support into the Cloud
Help desks and customer service departments have always been the subject of much levity for comedians, television shows and movies. For years, people have been poking fun at the poor men and women...
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Live Chat Solution Provides Customer Service and Customer Insights –...
The best thing about shopping for products and services online, besides the incredible convenience, is that I can go through an online store, take my time without bumping into other shoppers or waiting...
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Phasing your Support Solution – Phaseware Software Review
We have been looking at customer support and help desk applications for some time now. However, most such solutions are pre-configured in terms of screens. However, this week we will look at a solution...
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A Cloud based Help Desk App with an ITIL Difference – CMDB cloud Software Review
Help desk apps come in various shapes and sizes. Yet, most of them have some common attributes. This week, we will look at a different kind of help desk applications. We will review CMDB cloud, a...
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Assistly Review: Helping out with helpdesks
The other day I called up my bank for some business and was rerouted to a call center. After endless options, I was put on hold with classical music in the background. Initially, it was nice; after...
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Peace of Mind with Online Help Desk Software – Review of Zendesk
I have reviewed a few very good help desk applications but when I tried out Zendesk – I really understood for the first time why the solution, one of the largest and longest running products on the...
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A Comprehensive and Feature Rich Help Desk Tool -iuvoDesk Review
Help Desks — once only thought to be necessary for technical products — are now key to many products and services. As businesses, large and small, struggle for customers and market share, the ability...
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Supporting your B2B Business – Review of TeamSupport Customer Support Software
Redux is a Latin word, which means to lead back. This week’s review is a redux post of sorts. We reviewed business-to-business support software TeamSupport back in February 2011. Much has changed...
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Welcome to Desk.com a Social and Mobile Help Desk App for Every Small Business
Salesforce.com just unveiled Desk.com, which is likely to open the world of online customer service to thousands of small businesses. Desk.com is the new name for Assistly. Saleforce.com bought...
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A User-Friendly Online Help Desk Application for Small Businesses – Review of...
No one wants to be ignored and as more people opt for “do it yourself” (DIY) products, they do run into trouble from time to time. Businesses that have taken the time to include a Help section or...
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Your Online Business Must Be A Customer Service Rock Star
One of the coolest things about the interwebs is that it is instantaneous. You can look for and find pretty much anything at the touch of a finger. And in your business, you can serve customers without...
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A Fresh Look at the New Freshdesk – Online Help Desk App
Most help desk applications are crammed with features that promise to make life easier for customers. Whether they make life easy for agents is a moot point. That’s a pity really because the surest...
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Interview with Wendy Lea, CEO of Get Satisfaction
“We’re discoverable to millions of customers…” 10 April 2012 – We asked Wendy Lea, CEO of Get Satisfaction, a few questions about her company and her view of the markets they serve. GETAPP.COM: Who...
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Loving your Customers Through Community-Building: Review of Get Satisfaction
Cultivating online communities can be a difficult job. Customers rarely praise a product through message boards or Facebook feeds. Instead, online communities often double-up as support forums, with...
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Cloud Based Customer Service : A Review Of Help Scout
Today businesses need a way to improve customer care. Most disgruntled customers leave a business, not due to a poor product, but due to poor and inadequate customer care. Many businesses use ticket...
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